B2B AND WHOLESALE BUSINESS MANAGEMENT
JOB PURPOSE
KEY RESULT AREAS/MAIN RESPONSIBILITIES
• In charge of International & Wholesale Carrier department,
• Responsible for generating revenue through main products, Capacity, Voice & Roaming business
• Responsible for all commercial activities at the landing station Zantel Park Data centre
• Develop and manage strategic partnerships and alliances for establishment of global POPs for easy reach and access to global partners in carrier business
• Manage the strategic international capacity investments, planning and inventory management (EASSy, SEACOM & Metro fibres) to enhance the access to/from rest of the world
• Develop, introduce and manage new wholesale capacity & voice products and services to meet the needs of the international carriers, operators and increasing the revenue stream.
• Manage the international capacity expenditures to ensure cost competitiveness
• Coordinate and manage the service provisioning of international links supporting all international services in coordination with relevant departments for timely delivery of services
• Constantly develop own knowledge of the regulatory frameworks regionally and globally to identify new opportunities.
• Manage the capital and operating budget of the department.
• Support the objectives of B2B unit.
• Develop, introduce and manage new wholesale voice products and services to meet the needs and increasing the revenue stream.
• Achieve a competitive international cost base for international voice termination to ensure maximum profit is achieved while maintaining high quality of services and manage the end-to-end buying, selling and routing of voice traffic.
• Closely coordinate with Finance department for settlement issues and follow up with partner carriers to resolve any disputes.
• Manage, motivate, coach and appraise the team and identify training/development needs as appropriate in order to ensure the highest level of performance at all times. Provide professional and technical guidance and assistance to the team.
Qualifications:
EDUCATION BACKGROUND
• Advance Diploma, Business Degree or equivalent. Master Degree would be an advantage.
Essential Knowledge
• Minimum of 15 years in a similar role with leading global telecommunication companies.
• Strong knowledge of global products and services relating to international telecom services.
• In-depth understanding of global cable infrastructure.
• In-depth knowledge of IP/ ISP/ MPLS/ Ethernet and transmission technologies.
• Strong understanding of international markets and regulations as related to wholesale business.
• Must have contractual understanding and negotiation skills for finalizing carrier service agreements.
• Full understanding of international markets as related to wholesale voice business.
• Strong knowledge of voice products and services relating to international traffic and revenue generation.
• Management experience for an international team with sizable teams in current and earlier roles as Head of section / department.
Technical Skills
• In-depth understanding of Global Cable Infrastructure
• In-depth knowledge of IP/ ISP/ MPLS/ Ethernet and transmission technologies
• International products and services knowledge in international arena
• Contract drafting
• Thorough understanding of telecom technology
• Understanding of capacity & voice technology
Behavioral Competencies
• Communicating effectively
• Strategic thinking
• Relationship building
• Influence & persuasion
• Planning & organising
• Negotiation skills
MFS Corporate Integration Specialist
JOB PURPOSE
This role will be responsible with technical integration of Tigo Pesa platforms with other systems. The role will support Tigo Pesa partners in the entire integrating process including testing and going live.
CORE RESPONSIBILITIES
In this role, you will be responsible to perform Tigo Pesa platform integrations with third party organizations.
Key Responsibilities
Process integration requests and provide relevant information to technical stakeholders
Verify that all Tigo Pesa integration requests from third parties have been approved by all internal stakeholders
Check if all Information Technology Systems of third party companies comply with Information Technology policy of the company
Perform system configurations to connect various Tigo Pesa platforms with third party systems
Troubleshoot any issues that arise out of integration stage and document the root cause and the resolution
Configure the required access rights to different roles (users) of third party companies
Provide timely feedback about the status of technical integrations to all stakeholders
Testing of new integrations with third party companies
Inform third parties of the testing procedure and the tools required to perform each procedure
Contact third party companies when technical integration is ready and inform them of the testing procedure
Document the minimum testing requirements needed to be performed on different integrations
Design test cases to properly check every functionality offered in the integration from the perspective of a customer
Perform tests for new integrations, new product launches and product modifications in collaboration with internal and third party stakeholders.
Sign off the User Acceptance Test of every integration prior to go live
Customer relations
Ensured that the customer experience is of the highest possible quality and customers are treated fairly with focus on customer satisfaction and retention.
Personal involvement to win and retain large / complex accounts and develop / maintain strategic customer relationships
Networking with other companies executives in order to generate new business for the company.
Qualification and Experience
Bachelor's Degree in Computer Science, Information Technology or related field
Solid technical skills
Great interpersonal skills
Excellent communication skills Strong
attention to detail
Highly organized
Core Competences
Ability to engage in effective and possess strong interpersonal and communication skills.
Ability to work under pressure and time constraints
Ability to work effectively with a wide range of cultures in a diverse community.
Mature ability to work collaboratively with management teams throughout the organization and to be
seen as a valuable expert resource to be sought out.
Ability to achieve results through others.
Set and manage priorities
Qualification and Experience
Bachelor's Degree in Computer Science, Information Technology or related field
Solid technical skills
Great interpersonal skills
Excellent communication skills
Strong attention to detail
Highly organized
Core Competences
Ability to engage in effective and possess strong interpersonal and communication skills.
Ability to work under pressure and time constraints
Ability to work effectively with a wide range of cultures in a diverse community.
Mature ability to work collaboratively with management teams throughout the organization and to be
seen as a valuable expert resource to be sought out.
Ability to achieve results through others.
Set and manage priorities
Chief Commercial Officer
Job Description:
JOB PURPOSE
The Chief Commercial Officer (CCO) will plan and drive the development and execution of a consolidated and integrated commercialization strategy for the company. The CCO will also build a commercialization infrastructure and organization to drive market adoption of the company’s products and be responsible for sustainable business growth within the organization. He/she will pursue this by leading all activities related to marketing, sales, product development and customer service.
KEY RESULT AREAS/MAIN RESPONSIBILITIES
• Leadership
o Deliver strategic leadership for defining the commercial path to growth and profitability of the company and the establishment of an effective growth process and infrastructure.
o Develop collaborative working relationships within the organization in pursuit of the of the company’s overall business goals.
o Influence, motivate, drive and build a winning and consolidated team to achieve long term company's goals.
• Marketing and Product Development
o Lead development of the company’s marketing strategy with an emphasis on achieving market penetration and sales growth with a particular emphasis on cost-effective customer acquisition and market demand generation.
o Define and develop the company’s strategy for the services and product portfolio covering mobile, fixed and financial categories, to conquer massive and corporate segments.
o Lead and define the customer segmentation strategy, based on their behavior to tailor the offer according to his/her needs. Activities include from churn management to loyalty programs.
o Definition and implementation of the pricing framework to guarantee margin requirements and projected revenue growths.
• Facilitating Cultural Change
o To actively act as an employee champion and change agent.
o Shaping and developing collective management skills in support of desired culture
o Aligning and streamline all HR processes, programs and systems with core values and strategic direction
o Designing and organizing structures and people management roles
o Developing strategic change experts, agents and capabilities of all employees to support and implement desired organizational changes
• Sales
o Develop and implement the company’s sales strategy across consumer segments to ensure that the company identifies and optimizes a clear path to aggressive growth.
o Assess, build and manage an array of necessary channels capable of delivering on the company’s growth objectives. Including, for example: Inside sales, direct sales, enterprise sales and distributors sales channels to meet and exceed revenue targets.
o Build and maintain a sustainable commissions scheme to achieve company's target and to keep the salesforce members motivated and hungry for results.
• Customer Operations
o Ensure that the needs of our customers are being satisfied by providing excellent customer service.
o Analyze, plan and build the consumer journey and all his/her touchpoints with the company, guaranteeing a seamless, insightful and simple interaction.
o Deliver the best possible service in every channel (physical or digital) focusing on the consumer satisfaction and effortless as the key priorities.
Qualifications:
Professional Experience/ Qualifications
1. 10+ years in managerial positions with demonstrated experience in developing and executing successful commercialization and consumer strategies
2. University education, ideally with an MBA.
3. Fluent in English.
4. Strong personal presence and customer-oriented attitude. The ability to adapt, lead and motivate others.
5. Possess excellent negotiation and consultative selling skills in a truly challenging business environment.
6. Excellent communication and interpersonal skills with an openness to cultural diversity.
7. Able to articulate the company’s value proposition in a compelling manner to employees, customers, business partners, industry analysts, the investment community and the industry at large.
8. Highly developed analytical skills and planning competencies with an excellent ability to build strategies that s/he has proven to later convert into actions.
9. A proven leader and team player with a high degree of charisma, drive and energy, with the experience, personality and interpersonal skills to gain the respect of a talented group of founders and employees